Refund policy
At Radivelle, we want you to be completely happy with your purchase. We offer a 30-day return policy from the date of delivery.
Eligibility
To be eligible for a return, the item must be in its original condition — unworn, unused, with all tags attached, and returned in its original packaging. A valid proof of purchase is required.
How to Start a Return
Visit our Returns Portal to request a return. Once your request is reviewed and approved, we’ll send you a return shipping label and clear instructions.
Please note: Unauthorized returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon arrival. If you receive a damaged, defective, or wrong item, submit returns within 48 hours with clear photos. We’ll resolve the issue quickly.
Non-Returnable Items
The following items cannot be returned:
- Sale and clearance items
- Gift cards
- Personalized or custom-made items
- Perishable goods, beauty products, or hazardous materials
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.
Refund Process
Once we receive and inspect your return, we’ll notify you about the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the credit.
Contact Us
Email: info@radivelle.shop
Phone: +1 505-950-2656
Address: 6600 Menaul Blvd NE Space B006, Albuquerque, NM 87110, USA
Business Hours: Monday – Friday | 8:00 AM – 9:00 PM (MST)